Is The Imaging Industry Under a “Positive Illusion”?

Investors tend to be overly optimistic and too confident when it comes to forecasting returns[1]. Newlywed spouses routinely hope and believe that their relationships will thrive, but research shows these hopes are often overly optimistic[2]. People are basically overly optimistic (okay – it’s a generalization and I certainly can name a few people whom I…

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MPS: The “Real Level” of MPS Engagement

When perusing the internet and looking at reseller web sites, one would think that MPS is a required offering. Almost every reseller, office products dealer, and imaging manufacturer lists Managed Print Services (MPS) as an offering. But are these resellers all really offering MPS? Based upon the Photizo Group’s Decision Maker Tracking Study™ (DMTS), the…

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The Genius of Things.. And Promises of Things… And Challenges of Things…

The Genius of Things…. IBM Genius of Things Summit and Watson IoT HQ Opening Photizo Group was honored with an invitation to attend the IBM Genius of Things event and Watson World HQ opening in Munich Germany. Watson is IBM’s Business Unit to actually be headquartered outside of the USA. The location in Germany is…

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Top Five Challenges in 2017 for MPS Providers

We are now over 10 years into the emergence of MPS as a major shift in the imaging industry. While there are always different levels of competence and execution around the MPS ‘service’ model, essentially most of the industry has adopted MPS in at least some way shape or form. So, what does this wide…

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Is Our Industry Productive?

Productivity… what a wonderful word! It creates images of increasing profits, growth, and positive business trends. But how do we know if we are being productive? How do we know if we are productive as an industry? Or a company? How is it measured? There are many, many ways of measuring productivity – but one…

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Finding MPS Revenue Growth in Enterprise Accounts

As markets grow and mature, achieving growth for individual competitors rapidly shifts from winning ‘greenfield’ opportunities to using market segmentation, customer targeting, and other techniques to drive growth. It is at this stage that your marketing team should begin earning their paycheck by identifying ways to grow revenue in a market that increasingly consists of…

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Is Brick and Mortar Retail Dead?

A recent article by the Associated Press highlighted how retail firms are shifting strategies. What traditionally worked in a retail only format has gone the wayside as brick and mortar retail firms increasingly see their revenue coming from online sales. The article cited statistics that are interesting such as online and mail order sales growing…

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Lexmark’s Sale and Xerox’s Split – Do Advanced Services Really Work as a Business Model?

Xerox has a long history with services, including in the early 60’s when they pioneered the pay for use model with per page pricing. In fact, this was so successful, a government decree several years later required Xerox to shift to a transactional sales model! But by the late 1990’s Xerox had started a significant…

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Another One Bites the Dust

The New York Observer is the latest in a line of publications to cease publishing a printed edition and will only be published in a digital / on-line format at the Observer. “We reach more people in an hour online than we reach in a week through print and will continue to focus on bringing…

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Moving From Commodity Fleet Management to High Value Solutions

By Ed Crowley, CEO Recently I was honored to be the keynote speaker for Canon’s 2016 USA Roadshow. The event was held in five cities (Melville, NY, Irving, TX, Atlanta, GA, Chicago, IL, and Irvine, CA) with the intention of creating enthusiasm, engagement, and increased knowledge of Canon’s solutions platform by the U.S. Canon dealer…

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2016 HP Industry Analyst Summit Key Messages

By Ed Crowley, CEO Recently I attended HP’s inaugural Industry Analyst Summit (IAS) from June 20-22. In the past few years, the IAS event for imaging has seemed like a bit of an afterthought or side-room event relative to the major HP Enterprise focus. Now, under HP Inc., the focus and intensity of this event…

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