Xerox Third Quarter Earnings Sends Mixed Messages to Investors

Xerox announced earnings per share (EPS) at the higher end of its prior quarter’s guidance. Services revenue was up one percent while Document Technology declined six percent. Services segment margin fell short of expectations; however, the Document Technology segment margin continued to be strong. The Document Technology group had also announced 17 new products in…

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Forecast Perspective: Worldwide Color Laser MFP Shipments to Climb Through 2017, Revenue Decreases Substantially

Worldwide shipments of color laser multifunction printers (MFPs) continue to increase through 2017 although at a much slower rate than the years from 2010 until 2013. There are still legs on the color laser MFP market, and Photizo anticipates that by 2017, 4.9 million (M) units will be shipped. In 2012, there were 4.0M color laser MFPs…

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Forecast Perspective Summary: Can Color Laser MFPs Stop the Growth of Color Laser Printers?

For years, the imaging industry has heard about the “Year of Color.” Based on Photizo’s 2014 hardware forecast, the year of color (for color laser single-function printers) was 2011 when manufacturers shipped 4.1 million (M) color laser printers. The years following 2011 showed a 7.2 percent and one percent decline respectively, on shipments in 2012 (3.85M) and 2013…

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Who Wins in the HP Divorce: PCs or Printers?

With HP’s recent announcement, the company is set to split its PC and printing business from its enterprise services group. All are likely to feel the ripple of this transition for years to come. But who gets what assets in the “divorce?” Amid speculation, HP announced a plan to separate the company into two smaller…

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Forecast Perspective Summary: Worldwide Ink Jet Cartridge Shipments and Revenue Continue Downward Trek

According to Photizo Group’s 2014 supplies forecast, worldwide ink jet cartridge shipments were essentially unchanged from 2012 to 2013, at 1.66 billion units, while worldwide revenue dropped one percent year over year, from $28.42 billion in 2012 to $28.01 billion in 2013 (see Figure 1). Through the forecast period, worldwide ink jet cartridge unit shipments…

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Xerox Set to Expand Channel to Two-Thirds of Revenue by 2016

Xerox is refining its approach to expand its indirect channel reach by aligning more closely to the go-to-market strategies of different partner types. As part of its broader Channel Partner Operations (CPO) strategy, Xerox will target expanded growth by recruiting managed service providers (MSPs) while sustaining its long-standing relationships with dealers and agents (see figure).…

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Xerox Seeks to Supercharge Channel Partners with App Studio

Xerox has announced the full launch of its Personalized Application Builder (PAB) program that enables partners to create, buy, and sell customized MFP applications. Launched as a pilot program earlier this year, this announcement formally launches PAB to all Xerox partners. PAB is an umbrella term used to describe the collective software tools made available…

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Will New Xerox Partner Play Achieve Channel Groundswell?

As part of its overall Channel Partner Advantage strategy, Xerox has announced a bevy of new products and programs designed to aid channel partners in acquiring new opportunities in the small- and medium-sized business space (less than 1,000 employees) across North America and Europe. Xerox believes that almost two-thirds of its business will come from…

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Which Europe Are You Referring To?

Many colleagues and friends know that I spent nearly two decades living and working in Europe, mostly in international management roles. It was a fascinating and enriching time, and very occasionally I think it might be fun to go back – for example, when we have visitors who stay for three weeks that go back…

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Xerox – Positioning Itself for the Next 75 Years

Xerox now derives 57 percent of its total revenue from its services business. Additionally, its technology segment accounts for 40 percent. Despite this success, Xerox wants to update its company image and has hired John Kennedy as Chief Marketing Officer (CMO). Previously, Kennedy held roles at Proctor & Gamble (P&G) and, more recently, IBM. Kennedy…

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Who Says MPS Has to be Actively Managed

“Woe is me—my competitors are all telling my customers that they offer MPS, too! But it’s not true MPS like I sell.” If you aren’t guilty of saying this yourself, I know you can think of someone who’s said something like it. But what’s really being said here? What I hear is, “I don’t know how…

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You Don’t Know What You Are Until You Become It

I recently started reading a new book authored by my Australian friend Mitch Filby titled, R.I.P. – Rest in Print. I am still in the midst of reading, and look forward to several more enjoyable hours, but was struck by one comment that came up in Filby’s extensive history of the printing and imaging industry.…

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Xerox Launches New Versant Color Digital Press

On April 25, Xerox introduced the new Xerox Versant 2100 Press, a new cut-sheet color production digital press that will enable graphic communications providers to “do more with more, not do more with less,” according to Chris Irick, worldwide product marketing manager for Graphic Communications Business Group High Entry Production Color at Xerox. As a…

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Xerox Introduces PrintAssist Services, Moves Toward “Single Pane of Glass” Vision of IT Management

Xerox today introduced PrintAssist Services, a cloud-based plug-in that integrates Xerox’s printer discovery and monitoring capabilities and LabTech Software’s remote monitoring and management platform to provide the information needed to manage print through a dashboard setup. The tool proactively identifies potential issues such as paper jams or low consumable levels for networked printers and multifunction…

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Xerox Takes Another Step Forward in Rolling Out Its Next Generation of MPS

On April 29, 2013, Xerox announced enhancements to its Managed Print Services (MPS) Solutions. Xerox’s primary goal is to simplify how it interacts with its clients. Feedback from its customer council led the company to the realization that customers were not interested in long-term, cumbersome change management programs with a two- to three-year return on…

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Why would I pay for you to email me about industry news with Business Intelligence? How is this different than other free news services?

While these other services provide timely, relevant news from around the industry, Business Intelligence provides you access to expert analysis about what’s going on in our industry and what’s important to your customers. Getting news right in your inbox is interesting, but with Business Intelligence you have your own team of analysts analyzing industry developments,…

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Will Printed Pages Disappear by 2018?

Recently, the Institute of Electrical and Electronics Engineers (IEEE) made a bold prediction and claimed that due to the introduction and usage of tablets, printed pages will disappear within four years. The IEEE stated, “The printer will be a thing of the past, and there’ll be no need for hard copies.” Kevin Curran, a technical…

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Would Your Kid Buy MPS From You?

It seems that just about everywhere you turn, someone’s talking about the impact the Millennial Generation (Generation Y) is going to have on your business. We were interested in better understanding how this transition is going to impact your managed print services (MPS) business. Does Generation Y even care about printing? In other words, would…

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Why Are There So Many Old Rockers?

Triggered by my son’s pending college plans, I was thinking back to my own college days, and I am talking a pretty long time ago. One memory that occurred to me was that the Rolling Stones were in town back then, on what was rumored to be their farewell tour. Really? Well, they are still…

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Why Do the Oscars Still Use Paper Envelopes?

The Oscars have come to be known for several things: 8.5 pound golden statuettes, 500 feet of red carpet, and 44 beautifully crafted envelopes to announce the winners. While other award ceremonies have turned to teleprompters and other digital devices to announce winners, the Oscars have used sealed envelopes since 1941 when the Los Angeles…

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White Paper: Consumer 3D Printing, A Market At War With Itself

Scott Dunham, Research Manager and lead 3D printing analyst and services manager for Photizo Group has released a new micro report related to consumer 3D printing titled Conusmer 3D Printing: A Market At War With Itself. The report, which is available here, uncovers a pivotal point of friction in the current market for personal 3D…

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Why Imaging Companies Should Keep an Eye on the Digital Signage Expo

HP is among just three imaging industry manufacturers exhibiting at the Digital Signage Expo, taking place yesterday and today at the Sands Expo and Convention center in Las Vegas. At the event, HP showcased a new 55-inch LED display, a full portfolio of touch and value digital signage displays (DSDs), and new digital signage players. According to HP, its 55-inch HP LD5535 offers businesses stunning images with 178-degree viewing to create video walls or a network of displays throughout the organization. HP’s built-in USB player allows prompt deployment for content changes.

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Who Will Lead the Imaging Industry Transformation in 2014?

This might be the first year in many that I haven’t had a New Year’s resolution. I wish I could list some great resolutions I’ve had in the past, but like most people, I’ve long-since forgotten them. I’m sure they all had something to do with reading more or eating less – nothing worth remembering,…

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Year in Review: OKI Refreshes for Growth

In a services-led market, companies must offer great services, but must also have solid devices that end users can depend on to get work done. OKI Data Americas worked to streamline its MPS offerings in 2013, but also focused on creating efficient and friendly end-user experiences on its devices. As part of our year in review article series, we spoke with Carl Taylor, vice president of marketing for North America at OKI Data Americas to discuss this strategy.

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Will M&A’s Be Part of Canon Growth Strategy?

Canon’s track record over the past three years shows the firm’s eagerness to give back to shareholders, yet many overseas investors are saying that Canon should direct more money to forward-looking investment, including M&As, according to an article in The Nikkei. During that time, Canon paid a total of ¥450 billion ($4.27 billion) or so in dividends…

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