Will Service be the Next Frontier on the Imaging Industry?

For many years, focus in the imaging industry was on hardware, for buyers, pushing price/performance versus competition.   Today, we all talk about cost per page but with a heavy focus on supplies costs as a component of perhaps an MPS (Manage Printer Services) contract.  We talk less about service/maintenance perhaps because there has not been…

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Headline Rollup for May 9, 2017

HP Unveils New 3D Printing Global Reseller Program, Service Bureau Installations, Reference and Experience Centers, and Open Materials Ecosystem Expansion New customers and partners accelerate global reach and adoption of HP’s commercial 3D printing solutions to reinvent manufacturing HP to scale up its 3D printer business for use in mass manufacturing After announcing its first…

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What is RPA?

Seeing a headline with robots in it caught my attention. I’ve worked with robots for years, particularly education and entertainment robots. Ever since robots have come on the scene, there has been the concern that automation would result in layoffs, mostly for manufacturing and distribution employees. Now, however, the concern may be that Robotic Process…

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Business Intelligence Digest for April 2017

Download the Business Intelligence Digest – April 2017. Enjoy all the articles that we published in April… in one convenient PDF document.

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Corrected Ricoh Financials

Today, May 2, 2017, Ricoh announced a favorable adjustment to their financials previously reported on April 11, 2017 for the fiscal year ending March 31, 2017. The good news for Ricoh is that revenue increased by about 29 billion yen which resulted in increases in both operating income and net income.  Q4 2016 revenue was…

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Disclosing Bad News

I read an article recently from Quartz Media LLC “It took Toshiba 70 years to reach its peak—and just a decade to fall into an abyss”.   I am not sure I would agree with everything in this piece, particularly the bit about Toshiba falling into an abyss.  Yes, the Toshiba parent Company has its challenges…

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Headline Rollup for May 2, 2017

Ricoh announces a difference between their previous forecast and actual results Ricoh announced today the difference between its forecasted consolidated operating results previously announced on April 11, 2017 and the actual results ended March 31, 2017. Fuji Xerox monitored by Government procurement agency, SFO will consider any new information The Serious Fraud Office will consider…

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Canon Releases Q1 2017 Earnings

Today, April 27, 2017, Canon released their Q1 2017 Earnings Report and the following is Photizo’s summary.  On March 7-9, 2017 I attended Canon’s One Canon event held in Boca Raton, Florida where Canon executives reviewed their 2016 financial performance vs. 2015 and talked about new products, technologies and programs. Canon’s Q1 2017 Earning Report…

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The Imaging Channel of Tomorrow: Services = Survival

The key challenge Imaging dealers will face over the next 5 years is that by the time they feel the pain of a failing business it will be too late to start implementing changes. As always, there will be innovative dealers in the channel who make the investments, evolve their business model, and do the…

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Headline Rollup for April 27, 2017

Apex releases new chips Apex announced the new chips on their website for the Ricoh’s series which was launched in the US and Russia November last year and Apex has released the first replacement chips for the SP C377 series. Print Volume Trends: The Facts May Surprise You While the concept of the paperless office was…

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Xerox Releases Q1 2017 Earnings

Today, April 25, 2017, Xerox released their Q1 2017 Earnings Report and the following is Photizo’s summary. I have attended several Xerox events recently, the investor conference in NYC in December 2016 and the Xerox announcement event also in NYC at the end of March where Xerox announced 29 new products. 29 New Products and…

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Xerox Hiccups with a 17% Q1 Earnings Decline

“Revenue and cash flow in line” says CEO Xerox Corporation announced its first quarter 2017 earnings on April 25, 2017 (see Figure 1, Figure 2, and Figure 3). The company provided different revenue splits so some numbers are estimated for past quarters. Xerox total Q1 revenue of $2.45 billion (B) from continuing operations, down 6.2%…

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Can Analytics Bolster Graduation Rates?

Purdue University has developed a web tool that can help new freshman adapt to campus and presumably helps students increase the odds they will graduate. Currently, Purdue has about a 50 percent graduation rate. Today according to the National Clearinghouse Research Center, a student enrolled in a four-year degree program that instead takes the student…

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Headline Rollup for April 25, 2017

HP Launches Subscription Printing Service HP has launched a new subscription printing service in Ireland, which works on a flat-rate monthly subscription fee based on how many pages a customer prints per month. Xerox Reports First-Quarter 2017 Earnings APR 25, 2017 – EARNINGS/FINANCIAL, CORPORATE Xerox Brings Together Channel Partners to Experience the Future of Work; Grow Revenue and Enter…

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From Printer Box selling to Workflow and Solution Consulting

It is interesting to see how printer manufacturers are continuing to transform from “box selling” to workflow/solution selling. I have attended a number of printer manufacturer events over the past few months and it is very clear that the focus is no longer on hardware.  Why is that?  Well, the top printer manufacturers all offer…

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Headline Rollup for April 20, 2017

Epson Introduces Powerful, High-Speed WorkForce Pro All-in-One Printers with Compact Space-Saving Design LONG BEACH, Calif., April 19, 2017 /PRNewswire/ — Epson America, Inc., a leading provider of superior performing printing solutions, today announced the Epson WorkForce® Pro WF-4700-Series and WorkForce Pro WF-3720 all-in-one printers designed for small businesses. OfficeMax acquired by Platinum Equity Financial Review reported that this will make…

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Why has HP put so much effort into 3D materials development?

HP has always been a leader in the 2D printing arena. One of its strategies to expand and grow has been its proprietary nature in its toner and ink supplies. If you get right down to it, with over two-thirds of its printing revenue coming from consumables, proprietary has been a very good strategy. That…

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Is the Rate of Inkjet Technology Innovation Higher Than Laser Technology?

In the debate of which technology will be the last one standing in the office, it is often cited that Inkjet is the up-and-coming technology with runway for major improvements, while Laser is a stagnant technology with only incremental improvements remaining.  An instructional method to quantify the innovation comparison between the two technologies is to…

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Ricoh’s Transformation Plans

For some time now, Ricoh’s printer business has been under performing the printer market as the latest published quarterly numbers show. Note the following from the above chart comparing Ricoh’s printer business performance vs. major competitors: Largest quarterly revenue decline when comparing Q316 to Q315 Operating profit % of revenue of 5.5% is the lowest…

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Headline Rollup for April 18, 2017

Samsung-HP: The Long Hello and New Opportunities Ahead Samsung held its Printing Solutions National Dealer Meeting during the last week of March 2017 in sunny Chandler, AZ, with 254 attendees. It was the first opportunity for Samsung and HP jointly address to Samsung dealers and press laying out the roadmap as to what to expect…

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Headline Rollup for April 13, 2017

Earnings release fails to brighten Toshiba’s outlook TOKYO —  Toshiba’s earnings announcement on Tuesday for the nine months ended December has done little to assuage the doubts of the industrial conglomerate’s creditors, as its prospects remain murky. Toshiba sees long odds for Hon Hai’s ¥3 trillion chip bid, sources say Toshiba Corp. may forgo the…

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Update from Toshiba

Most of us have read in the news recently about Toshiba and their Westinghouse group.  Today Photizo received an update in a letter from Scott Maccabe, President & CEO Toshiba America Business Solutions / President & CEO Toshiba Global Commerce Solutions. Toshiba America Business Solutions (TABS) is majority-owned by Toshiba Tec Corporation (TTEC) who themselves…

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Finally, Data on Assessments and the MPS Sales Cycle

Insight: Finally, Data on Assessments and the MPS Sales Cycle 2016 Leaders Index for MPS Channel Partners To compete in the near future, channel partners will need to take the right steps to be competitive. To help move in the right direction, it is critical to know the real level of performance when measured against…

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Casio Exits the Office Page Printer Market

Casio has recently announced that it is exiting the office page printer market, a market it has participated in since 1985. Like other printer manufacturers who have exited the business over the past five years it was because the printer business was a small and non-strategic portion of their overall business which is certainly the…

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Headline Rollup for April 11, 2017

How Printer Cartridges Could Change Patent Law as We Know It Last month, the Supreme Court heard oral arguments in a suit between printer manufacturer Lexmark and a small business that makes its money refilling printer cartridges. The issue, on the surface, if fairly boring: Printer giant Lexmark sued small-time printer cartridge refiller Impressions Products on…

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Is The Imaging Industry Under a “Positive Illusion”?

Investors tend to be overly optimistic and too confident when it comes to forecasting returns[1]. Newlywed spouses routinely hope and believe that their relationships will thrive, but research shows these hopes are often overly optimistic[2]. People are basically overly optimistic (okay – it’s a generalization and I certainly can name a few people whom I…

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HP A3 Printer Preview

HP A3 Printer Preview   News Byte – April 6, 2017 Ron Iversen   Although we don’t have a lot of details on HP’s new A3 Product Line-up (Laserjet and Pagewide), we are beginning to get a feel for their product strategy.   New A3 Laserjets and A3 Pagewide devices Products will be MPS Ready…

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Headline Rollup for April 6, 2017

HP Inc. Ships World’s Most Advanced and Secure A3 Printers Powerful multi-function printers deliver world-class security and accelerate office of the future Trump officials alarmed China may bid for Toshiba’s Westinghouse unit The Trump administration is so alarmed that Chinese investors may try to purchase Westinghouse Electric Co.’s nuclear business that U.S. officials are trying…

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Clover Imaging Group (CIG) Announces Acquisition of DC Imaging’s ColorLabs Ink Innovations Business

As many companies, whether they are printer manufacturers, consumable manufacturers, print providers, service providers, or resellers, continue to seek growth opportunities outside the “office printing box”, Clover’s acquisition of DC Imaging’s ColorLabs Ink Innovations business (ColorLabs) extends Clover’s reach into the mailroom with a line of aftermarket supplies for mailing, packaging, and printing. Now, the…

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Inkjet Printer Ink Waste and Impact on Cost/Page

  For years, there have been a number of articles written about ink used for cleaning/maintaining inkjet printer print heads.  What isn’t talked about very much is the impact that these cleaning/maintenance cycles have on cost/page which will vary considerably based on the how the printer is used.  For example, if an inkjet printer is…

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