Can excellent marketing of Lasers prevent Pagewide acceptance in the office?

Certainly, masterful marketing plays a key role in the success of a product line; yet, will excellent marketing by a world-class brand sustain an inferior product?  For the astute, who are willing to learn from the mistakes of others, IBM’s experience selling printers as the incumbent against a mere printer industry entrant provides a ready…

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Office Printing – 2016 Highlights and 2017 Predictions and Trends

2017 Office Printing Industry Trends and Predictions The office printing industry certainly saw some significant events in 2016, particularly in the area of company splits, industry acquisitions, and new entrees into the market: Company splits at HP and Xerox APEX acquisition of Lexmark HP’s acquisition of Samsung’s printing business Amazon enters the market Dash program…

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Why Early Stage Product Life Cycle Planning is Important

Most people are familiar with product life cycles but perhaps less aware of the significance of good life cycle planning and the impact on a business.  The following is a typical life cycle curve.   Why is good Life Cycle Planning Important? Did you know that four out of five new products end up as…

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Stop Playing Whack-A-Mole with Printers

In the office imaging industry, we’ve been fortunate historically to be able to drive large margins, especially on supplies sales. In fact, 40% margins were typical on contracts for dealers that manage their businesses proficiently. The downside to our previous success is that it has in some ways created an environment of inefficiency. Typically, dealers…

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The 2020 Multifunction Printer (MFP) – a True Workflow Efficiency Hub?

Back in 2011, Photizo completed some primary research and came up with the “ideal” hardcopy device (see Figure 1).  The thought process at that time was to make the next generation of printers and copiers designed for robust, long-term services – always connected and designed for ease of support. As can be seen in the…

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The Significance of Supplies to Office Printer Manufacturers

We all know that printer supplies are important to office printer manufacturers and we are reminded of the razor/razor blade analogy, but do we know how significant the office supplies revenue and profit really are to printer manufacturers? We can look at some data points that will give us some perspective.  First, let’s look at HP…

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Finding MPS Revenue Growth in Enterprise Accounts

As markets grow and mature, achieving growth for individual competitors rapidly shifts from winning ‘greenfield’ opportunities to using market segmentation, customer targeting, and other techniques to drive growth. It is at this stage that your marketing team should begin earning their paycheck by identifying ways to grow revenue in a market that increasingly consists of…

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Upcoming Groundbreaking Solution Provided by Photizo and PrintFleet

In late 2015, Photizo Group and PrintFleet partnered to create a solution that would dramatically improve profitability for dealers and service providers delivering managed print. Both firms have extensive experience in the industry and identified a unique opportunity to leverage this experience with ground breaking technology to solve problems that have plagued the industry for…

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Lexmark’s Sale and Xerox’s Split – Do Advanced Services Really Work as a Business Model?

Xerox has a long history with services, including in the early 60’s when they pioneered the pay for use model with per page pricing. In fact, this was so successful, a government decree several years later required Xerox to shift to a transactional sales model! But by the late 1990’s Xerox had started a significant…

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HP Upbeat Despite Lower Annual Printing Revenue

Printing Operating Profit Also Declines Yearly HP, Inc. Q4 revenue of $12.5 billion (B) up 2% Y/Y, 4% in constant currency (CC) HP FY16 revenue of $48.2B, down 6% Y/Y, down 2% CC Q4 Printing revenue declined to $4.5 B (8% Y/Y, 6% CC FY16 Printing revenue of $18.3, down 14% Y/Y, 9% CC Printing…

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Is it Legal to Obtain R&D Competitive Intelligence?

Knowing what the competition has cooking in their development labs certainly is desirable for decision makers planning their company’s course forward. But is it legal? Action movies sometimes weave industrial espionage into the plot. That activity might make a good story, however, it is not a suitable process for ongoing competitive intelligence for many reasons,…

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Xerox Generates Strong Margins Ahead of its Impending Split

Revenue Continues to Drop Xerox Corporation announced its third quarter 2016 earnings October 28, 2016 (see Figure 1, Figure 2, and Figure 3): Xerox total Q3 revenue of $4.2 billion (B), down 3 percent year-to-year (YTY) Services Q3 revenue of $2.4B, down 1 percent Document Technology revenue of $1.6B, down 9 percent Xerox worldwide employment…

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Amazon Now in the Printing Business, Big Time

To date this year, Amazon announced its entry into two potential lucrative businesses within the printer/imaging industry, both involving printer consumables. In the beginning of 2016, Amazon announced their Dash Replenishment Program (DRS). The vision was that any consumer device that had consumables and could be monitored via the internet could be a potential DRS…

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Are You Awash in Data?

As Photizo has been developing its Advanced Analytics practice we hear from clients that the problem is not having enough data, the question becomes “What to do with the data we have acquired?” In essence, the key challenge is getting the most value from your data in a manner that creates better business outcomes and…

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Is Financial Pressure Reducing Industry R&D spend?

There are many reasons why shareholders have wanted to invest in the imaging industry. A few reasons have been revenue growth, profit growth, the business model (supplies annuity), impressive technology, new stylish products, or even dividends. As shareholder expectations have increased for the industry (and the fact that management bonuses are tied to growth), most…

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What Did HP Gain in Acquiring Samsung’s Printing Solutions Business?

When HP announced its acquisition of Samsung’s Printing Solutions Business last month it said one of its reasons for doing so was Samsung’s “compelling intellectual property portfolio of more than 6,500 printing patents.” Photizo enlisted Tim Strunk, our resident patent expert, to delve into the patent count and see what he could find out using…

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The Adventure of a Lifetime – Tokyo, Japan to Beijing, China to Lexington, KY

In 2016 of May, I was officially hired as a translator for Photizo Group. I first came to America in 2014, which was a year in which I failed and succeeded at the same time. Giving up a prospective future as a pharmaceutical student in Japan, I successfully entered a small Christian college in Missouri.…

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Imaging Market Evolution – The HP and Samsung Channel Effect

HP Inc. announced that it plans on becoming the dominant player in the A3 copier space This week HP made it clear the copier industry has lacked the technology to improve efficient service, provide affordable color and keep up with security requirements. And, all while announcing an A3 product line with the intent to disrupt…

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HP Delivers “Shot Heard Around the World”

Announces 16 New LaserJet and PageWide A3 MFPs  September 12 – HP delivered a ‘shot heard around the world’ to copier manufacturers and dealers. Enrique Lores, president, Imaging and Printing, HP Inc. stated, “For decades, the copier industry has lacked the technology to improve efficiency of service, make color affordable, and keep up with security…

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HP Introduces Imaging Industry’s First SaaS Management Platform

September 7 – HP unveiled the industry’s first Software-as-a-Service (SaaS) management platform that provides a marketplace and management of applications, users, and devices. HP has named this HP JetAdvantage On Demand Platform. The platform brings together a customer portal, channel partner (reseller) portal, and HP and ISV solutions all with marketplace and infrastructure services. All…

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Billing Companies Seeing Growth

Fiserv, a financial tech player, released a survey whose results are not necessarily good news for printing and imaging companies. The survey had several interesting facts: Those in the survey run the scale from financial services to utilities to insurance firms, Of the 130 firms in the survey, more than half offer mobile bill payments,…

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HP, Inc. Slows the Bleeding, Beats Estimates

Supplies Revenue Expected to Stabilize by End of 2017    HP, Inc. revenue of $11.9 billion (B) declined 4% Y/Y, 1% in constant currency (CC) Printing revenues declined to $4.4 B (14% Y/Y, 10% Y/Y CC) Printing supplies revenue comprised 64% of Printing segment Supplies declined 18% YTY to $2.8B (18% Y/Y) Printing hardware units…

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Moving From Commodity Fleet Management to High Value Solutions

By Ed Crowley, CEO Recently I was honored to be the keynote speaker for Canon’s 2016 USA Roadshow. The event was held in five cities (Melville, NY, Irving, TX, Atlanta, GA, Chicago, IL, and Irvine, CA) with the intention of creating enthusiasm, engagement, and increased knowledge of Canon’s solutions platform by the U.S. Canon dealer…

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Will the Lexmark Legacy be Around After the Merger?

Almost a year ago (October 23, 2015) Lexmark published a press release that announced its Board of Directors had authorized the “exploration of strategic alternatives to enhance shareholder value.” At the time it was reported, “There is no set timetable for the exploration of strategic alternatives.” By now most everyone in the printing and imaging…

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Canon Delivers Announcements on the ‘New Way of Work’

On August 8, 2016 Canon USA provided a glimpse into the future of work by introducing four key announcements: imageRUNNER ADVANCE C5500 series & Color imageCLASS LBP712CDn uniFLOW Online Advance Cloud Portal V2 Canon Business Solutions Platform Each of these announcements reflect the ‘old way’ or ‘community-type model’ versus the ‘new way’ where the customer…

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FOREX Impact Hits Konica Minolta in Revenue and Operating Profit in First Quarter FY16

Konica Minolta, Inc. (KMI) reported Q116 financial results on Thursday, July 28, 2016 (see Figures 1, 2, and 3 below). Q1 Revenue of ¥229.1 billion (B), declined 7.8 percent (YTY) Q1 Operating Profit of ¥8.9B, declined 11.1 percent (YTY) Q1 Business Technologies Revenue of ¥3, decreased 8 percent Q1 Business Technologies Operating Profit of ¥13.1…

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Xerox Cuts Costs, Margins Improve for Q2

Revenue Continues to Drop Ahead of Split Xerox Corporation announced its second quarter 2016 earnings today, July 29, 2016 (see Figure 1, Figure 2, and Figure 3): Xerox total Q2 revenue of $4.39 billion (B), down 4 percent year-to-year (YTY) Services Q2 revenue of $2.5B, down 2 percent (1 percent constant currency (CC)), remained at…

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Canon Q216 Earnings Results in Another Full-year Forecast Cut

Cuts Full-year Forecast for Second Time in 2016 Canon, Inc. announced its second quarter 2016 results on July 26, 2016 (see Figure 1, Figure 2, and Figure 3). Canon consolidated Q2 sales of ¥ 860.2 billion ($8.35B), down 12 percent year-to-year (YTY) Office Business Unit Q2 sales of ¥ 456.4B ($4.43B), a decline of 15…

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Have you thought about the future of the imaging industry?

Photizo has put forth a thesis on the future of the imaging industry based on certain mega trends. This is subset of what we are presenting to our Navigator clients over the past month or so. These will drive changes in print over the long-term (see Figure 1): Briefly, the three trends are: Infrastructure –…

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Xerox and RR Donnelley – A perfect Marriage?

According to various news organizations Xerox would merge some aspects of RR Donnelley (RRD) with its copier, printer and related services business with the balance being folded into Xerox’s business process outsourcing services. Xerox and RRD are printing industry behemoths. Both are well-established companies with market caps of $9.6 billion (B) and $3.9B respectively. Xerox…

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