Three Imaging Trends You Need to Know – Webinar Recording

Leaders Index for MPS Channel Partners – a collection of partners that are the gold standard in managed print and document services. Find out what makes them different and how they are positioned to support the evolving customer needs of tomorrow. Ink in the Office – timely information on the Inkjet printing transformation taking the office by storm. Driven by Pagewide technology and…

Read More

How To Measure Channel Partner Success And Improve Performance

2016 Leaders Index for MPS Channel Partners To compete in the near future, channel partners will need to take the right steps to be competitive.  To help move in the right direction, it is critical to know the real level of performance when measured against the ‘best of breed’ competitors in the industry. Manufacturers will…

Read More

Moving from ideation to value creation, the path to success for advanced analytics

In the world of advanced analytics, there are several stories of both success and failure. Analytics tools and techniques such as artificial intelligence, machine learning, predictive analytics, etc. promise to revolutionize most industries. These are bold claims, which lead to the question, why are some firms more successful in implementing advanced analytics than others. While…

Read More

MPS: The “Real Level” of MPS Engagement

When perusing the internet and looking at reseller web sites, one would think that MPS is a required offering. Almost every reseller, office products dealer, and imaging manufacturer lists Managed Print Services (MPS) as an offering. But are these resellers all really offering MPS? Based upon the Photizo Group’s Decision Maker Tracking Study™ (DMTS), the…

Read More

Why does the National Consumer Law Center say that electronic statements can cause consumer harm?

Every so often the information industry will publish a series of articles, columns, and research reports on “The Office of the Future,” or “Paperless office remains out of reach,” or “5 Steps to a paperless life,” or “ROI on paper-free projects,” or even “Why paper still rules the enterprise?” Articles like these advocate the benefits…

Read More

ALERT – Revenue Growth Opportunity in Enterprise Accounts

As the Enterprise market (firms with more than 1,000 employees) becomes increasingly saturated with MPS, the importance of retaining existing clients and identifying your competitors’ clients who are willing to switch becomes critical. In North America, Photizo Group has identified that $8B of the $11B MPS opportunity can be found penetrating existing accounts. Only $3B…

Read More

HP Fires on All Cylinders

Revenue growth, EPS beat by a penny  Fiscal Q1 revenue of $12.7 billion (B) up 4% Y/Y, 5% in constant currency (CC) Q1 Printing revenue declined to $4.5B (3% Y/Y, 2% CC) Printing supplies revenue comprised 67% of Printing segment Supplies revenue declined 3% Y/Y (2% CC) to $3.0B Printing hardware units were up 6%…

Read More

Can excellent marketing of Lasers prevent Pagewide acceptance in the office?

Certainly, masterful marketing plays a key role in the success of a product line; yet, will excellent marketing by a world-class brand sustain an inferior product?  For the astute, who are willing to learn from the mistakes of others, IBM’s experience selling printers as the incumbent against a mere printer industry entrant provides a ready…

Read More

Office Printing – 2016 Highlights and 2017 Predictions and Trends

2017 Office Printing Industry Trends and Predictions The office printing industry certainly saw some significant events in 2016, particularly in the area of company splits, industry acquisitions, and new entrees into the market: Company splits at HP and Xerox APEX acquisition of Lexmark HP’s acquisition of Samsung’s printing business Amazon enters the market Dash program…

Read More

Why Early Stage Product Life Cycle Planning is Important

Most people are familiar with product life cycles but perhaps less aware of the significance of good life cycle planning and the impact on a business.  The following is a typical life cycle curve.   Why is good Life Cycle Planning Important? Did you know that four out of five new products end up as…

Read More

Stop Playing Whack-A-Mole with Printers

In the office imaging industry, we’ve been fortunate historically to be able to drive large margins, especially on supplies sales. In fact, 40% margins were typical on contracts for dealers that manage their businesses proficiently. The downside to our previous success is that it has in some ways created an environment of inefficiency. Typically, dealers…

Read More

The 2020 Multifunction Printer (MFP) – a True Workflow Efficiency Hub?

Back in 2011, Photizo completed some primary research and came up with the “ideal” hardcopy device (see Figure 1).  The thought process at that time was to make the next generation of printers and copiers designed for robust, long-term services – always connected and designed for ease of support. As can be seen in the…

Read More

The Significance of Supplies to Office Printer Manufacturers

We all know that printer supplies are important to office printer manufacturers and we are reminded of the razor/razor blade analogy, but do we know how significant the office supplies revenue and profit really are to printer manufacturers? We can look at some data points that will give us some perspective.  First, let’s look at HP…

Read More

Finding MPS Revenue Growth in Enterprise Accounts

As markets grow and mature, achieving growth for individual competitors rapidly shifts from winning ‘greenfield’ opportunities to using market segmentation, customer targeting, and other techniques to drive growth. It is at this stage that your marketing team should begin earning their paycheck by identifying ways to grow revenue in a market that increasingly consists of…

Read More

Upcoming Groundbreaking Solution Provided by Photizo and PrintFleet

In late 2015, Photizo Group and PrintFleet partnered to create a solution that would dramatically improve profitability for dealers and service providers delivering managed print. Both firms have extensive experience in the industry and identified a unique opportunity to leverage this experience with ground breaking technology to solve problems that have plagued the industry for…

Read More

Lexmark’s Sale and Xerox’s Split – Do Advanced Services Really Work as a Business Model?

Xerox has a long history with services, including in the early 60’s when they pioneered the pay for use model with per page pricing. In fact, this was so successful, a government decree several years later required Xerox to shift to a transactional sales model! But by the late 1990’s Xerox had started a significant…

Read More

HP Upbeat Despite Lower Annual Printing Revenue

Printing Operating Profit Also Declines Yearly HP, Inc. Q4 revenue of $12.5 billion (B) up 2% Y/Y, 4% in constant currency (CC) HP FY16 revenue of $48.2B, down 6% Y/Y, down 2% CC Q4 Printing revenue declined to $4.5 B (8% Y/Y, 6% CC FY16 Printing revenue of $18.3, down 14% Y/Y, 9% CC Printing…

Read More

Is it Legal to Obtain R&D Competitive Intelligence?

Knowing what the competition has cooking in their development labs certainly is desirable for decision makers planning their company’s course forward. But is it legal? Action movies sometimes weave industrial espionage into the plot. That activity might make a good story, however, it is not a suitable process for ongoing competitive intelligence for many reasons,…

Read More

Xerox Generates Strong Margins Ahead of its Impending Split

Revenue Continues to Drop Xerox Corporation announced its third quarter 2016 earnings October 28, 2016 (see Figure 1, Figure 2, and Figure 3): Xerox total Q3 revenue of $4.2 billion (B), down 3 percent year-to-year (YTY) Services Q3 revenue of $2.4B, down 1 percent Document Technology revenue of $1.6B, down 9 percent Xerox worldwide employment…

Read More

Amazon Now in the Printing Business, Big Time

To date this year, Amazon announced its entry into two potential lucrative businesses within the printer/imaging industry, both involving printer consumables. In the beginning of 2016, Amazon announced their Dash Replenishment Program (DRS). The vision was that any consumer device that had consumables and could be monitored via the internet could be a potential DRS…

Read More

Are You Awash in Data?

As Photizo has been developing its Advanced Analytics practice we hear from clients that the problem is not having enough data, the question becomes “What to do with the data we have acquired?” In essence, the key challenge is getting the most value from your data in a manner that creates better business outcomes and…

Read More

Is Financial Pressure Reducing Industry R&D spend?

There are many reasons why shareholders have wanted to invest in the imaging industry. A few reasons have been revenue growth, profit growth, the business model (supplies annuity), impressive technology, new stylish products, or even dividends. As shareholder expectations have increased for the industry (and the fact that management bonuses are tied to growth), most…

Read More

What Did HP Gain in Acquiring Samsung’s Printing Solutions Business?

When HP announced its acquisition of Samsung’s Printing Solutions Business last month it said one of its reasons for doing so was Samsung’s “compelling intellectual property portfolio of more than 6,500 printing patents.” Photizo enlisted Tim Strunk, our resident patent expert, to delve into the patent count and see what he could find out using…

Read More

The Adventure of a Lifetime – Tokyo, Japan to Beijing, China to Lexington, KY

In 2016 of May, I was officially hired as a translator for Photizo Group. I first came to America in 2014, which was a year in which I failed and succeeded at the same time. Giving up a prospective future as a pharmaceutical student in Japan, I successfully entered a small Christian college in Missouri.…

Read More

Imaging Market Evolution – The HP and Samsung Channel Effect

HP Inc. announced that it plans on becoming the dominant player in the A3 copier space This week HP made it clear the copier industry has lacked the technology to improve efficient service, provide affordable color and keep up with security requirements. And, all while announcing an A3 product line with the intent to disrupt…

Read More

HP Delivers “Shot Heard Around the World”

Announces 16 New LaserJet and PageWide A3 MFPs  September 12 – HP delivered a ‘shot heard around the world’ to copier manufacturers and dealers. Enrique Lores, president, Imaging and Printing, HP Inc. stated, “For decades, the copier industry has lacked the technology to improve efficiency of service, make color affordable, and keep up with security…

Read More

HP Introduces Imaging Industry’s First SaaS Management Platform

September 7 – HP unveiled the industry’s first Software-as-a-Service (SaaS) management platform that provides a marketplace and management of applications, users, and devices. HP has named this HP JetAdvantage On Demand Platform. The platform brings together a customer portal, channel partner (reseller) portal, and HP and ISV solutions all with marketplace and infrastructure services. All…

Read More

Billing Companies Seeing Growth

Fiserv, a financial tech player, released a survey whose results are not necessarily good news for printing and imaging companies. The survey had several interesting facts: Those in the survey run the scale from financial services to utilities to insurance firms, Of the 130 firms in the survey, more than half offer mobile bill payments,…

Read More

HP, Inc. Slows the Bleeding, Beats Estimates

Supplies Revenue Expected to Stabilize by End of 2017    HP, Inc. revenue of $11.9 billion (B) declined 4% Y/Y, 1% in constant currency (CC) Printing revenues declined to $4.4 B (14% Y/Y, 10% Y/Y CC) Printing supplies revenue comprised 64% of Printing segment Supplies declined 18% YTY to $2.8B (18% Y/Y) Printing hardware units…

Read More

Moving From Commodity Fleet Management to High Value Solutions

By Ed Crowley, CEO Recently I was honored to be the keynote speaker for Canon’s 2016 USA Roadshow. The event was held in five cities (Melville, NY, Irving, TX, Atlanta, GA, Chicago, IL, and Irvine, CA) with the intention of creating enthusiasm, engagement, and increased knowledge of Canon’s solutions platform by the U.S. Canon dealer…

Read More