How To Measure Channel Partner Success And Improve Performance

2016 Leaders Index for MPS Channel Partners

To compete in the near future, channel partners will need to take the right steps to be competitive.  To help move in the right direction, it is critical to know the real level of performance when measured against the ‘best of breed’ competitors in the industry.

Manufacturers will need to know the composition of their channel partners by measuring them using objective, independent measurements rather than just sales revenue. Sales may be great today if that is the only measurement of success, but what if the partners are the ones who get displaced? Can manufacturers afford to depend on the partner’s subjective perception of how competitive they are?

To help the industry measure channel success, we created our Leadership Index using select, innovative channel partners in North America, Europe, and Asia. This includes benchmarking 300 key business metrics including sales, operations, and service performance. The trends are impressive for channel partners with an average of 11 years offering services. This includes $245,112 average revenue per employee and 95% customer retention ratio.

These aggregate results serve as a tangible set of benchmarks any channel partners can compare their own performance against. The following Infographic provides a sample of the impressive statistics for the the Leaders Index class of 2016.


Our View

As the managed services landscape reaches maturity in many markets, we continue to see a demonstrated need for measurable best practices and benchmarks built on real-world results by recognized leaders in managed print and document services. The Leaders Index is designed to help measure channel partner success using a tangible set of benchmarks rather than just sales revenue. Can manufacturers afford to depend on the partner’s subjective perception of how competitive they are?

If you would like to know more about the Leaders Index, please join us on March 28 a Webinar to discuss three trends you should know featuring the Leaders Index. Please register for the Webinar at

In addition please visit us at to get your copy of the 2016 Leaders Index Report – available 4.1.17.


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